FAQ's

Also known as Electric Bicycle, Hybrid Bicycle or even E-Bike or eBike a pedelec (Pedal Electric Cycles) is in accordance with the European Union Directive 2002/24, an electric bike that through sensors supports the cyclist’s effort only when he is pedalling — pedal-assisted cycles equipped with an auxiliary electric motor with a maximum continuous rated power of 250 W, whose power is progressively reduced and finally interrupted when the vehicle speed reaches 25 km/h or before, if the rider stops pedalling.

Such electric bicycles are not subject to registration, taxation, driving license and insurance and are treated as ordinary bicycles. In Portugal, as opposed to manual bicycles, in the electrics the use of helmets is mandatory.

The battery range depends on many variables:

• battery capacity;
• handling of the bike and the mode in which it is ridden;
• luggage weight;
• terrain;
• type of tyres and is pressure;
• suspension and rolling resistance caused by components;
• gearing and motor.

Also the more intensive the assistance, the lower the range displayed on your on-board computer. The range is recalculated on an ongoing basis, meaning that fluctuations may occur here. This is not a battery fault.

The range also decreases over a battery’s service life.

Most electric bicycles doesn’t, but you can preserve the battery power by pedaling.

Technology adds weight, more expensive components, and the benefit is pretty negligible considering bike stopping distances and the power lost in the system.

Basically, you have to work harder to charge the battery enough to propel the bike 15 KM than it would have taken you to ride 15 KM by yourself. Also charging lithium batteries is complicated and regeneration motors in use tend not to generate a stable enough supply of power.

If you have long descents regeneration motors may work well but rarely enough to warrant the extra cost and complexity.

Other than charging the batteries there are no other significant running costs. You should carry out basic maintenance as you would with a normal pedal cycle, however the electronic parts of the bikes are designed to be trouble and maintenance free.

You have to ride a couple of e-bikes to know what kind feats you better. It is very unlikely you will find the best electric bike for you if you do not test ride some.

Getting the right model is important for comfort and safety. In our store we have several models and our staff have the technical knowledgeable to help you.

To book a test ride please contact us directly – it’s free of charge.

If material or processing faults develop on your e-bike within the warranty period, please contact us, we will process the complaint and take care of the necessary repairs and replacements.

You can cancel your booking for a full refund with minimum 24 hours notice before your departure time. Due to limited space on our public tours, no refund is possible within 24 hours of tour departure.

Please Note: We may be able to reschedule your booking if unforeseen circumstances arise. This is based on tour availability.

In the case that the tour does not take place due to unpleasant weather conditions, your full amount will be refunded or upon request a new date may be selected on which you can participate in the tour. In scenario 2 (reschedule), no refund will be given.

Yes, please book in advance as space is limited. You can book your desired tour and departure time on our bookings page. If you’d like to join a tour departing in the next 24 hours, please contact us directly to see if we can find you a place.

Please arrive no less than 15 minutes in advance of your tour departure so that you have time to sign a waiver form and be fitted for bike and helmet.

Tours start promptly at the time stated. We cannot wait for late guests as this affects the experience of other riders. If you are late, please try calling as we may be able to help you catch up to the group.

While not mandatory, tipping is appropriate and our guides certainly appreciate it for a job well done! As in other service-based industries, tipping encourages the outstanding service that our guides continue to provide. Please consider this when planning your monetary needs on the tour.

Our bikes are comfortable, upright city bikes with 8 speeds – perfect for casual city touring. We also offer other styles based on availability. Helmets and lockers are included. See our Tour page for more details on our bikes.

Our tours require basic riding ability and fitness and your guide will set a very relaxed pace. Expect to ride for a maximum of 15 – 20 minutes at a time between breaks. We make every effort to cater to the slowest rider in the group, but keep in mind that we have to try to keep our schedule on time. We stop regularly for information, bathroom breaks, and photo ops. Your tour leader will go over general group riding etiquette so that everyone rides safely, and you can come early to practice on our bikes to get comfortable before departure.

Please Note: on custom or private tours, if your group would like to ride further or faster, just let your tour leader know and we can pick up the pace!

Yes! It’s the law in Portugal for everyone (adults included) to wear a helmet. Our shop will supply a helmet with your bike and you must wear it while riding. You may bring your own if you prefer.

Comfortable footwear (closed toe shoes) and bike-friendly clothes. Flip-flops are not allowed. Cash or cards for any goodies or souvenirs you would like to purchase on the way. We may visit galleries, markets, or small shops where you can choose to purchase something.

Don’t forget your Camera!

In order to meet the needs of both children and adults, we ask that families with children 14 and under contact us. Keep in mind that we offer only e-bike tours. If your youngster is experienced on a bike and mature enough to spend the day with a group of adults, we would love to have them along.

Ultimately, you know your child’s ability the best.

We want to make sure everyone who wants to come on a Tour has the opportunity, but our public tours require a minimum of two guests. You may book in as an individual, but we may get in touch in the rare case that we have no other bookings to see if you want to change tours or dates.

There are a parking lot free of charge very close to our shop.

Renting a e-bike with us, includes a helmet and a locker.

When booking more than 1 day we also suplly a charger.

All other acessories are not included on the price. If you have a special request please informe us and we will try to acomodate your needs.

Unlike guided bike tours, rent (except where noted) do not have an accompanying support van or a guide. This means that it’s your responsibility to get to the destiny every day, even if you head into bad weather or just don’t feel like riding anymore. If you do run into trouble, though, call us, and we will help as much as possible, whether sending a van or advising you on public transportation options such as trains or buses.

You’ll also be expected to fix your own flats. (If you don’t know how, ask your local bike mechanic to show you).

In the rare case of bicycle breakdowns, you may be asked to take public transportation or a taxi to the next town, where there may be a repair shop that can fix the problem.

We might suply a replacement bike, but it may be at the end of the day or the next morning.